1. What is online reputation and why is it essential for a business?

Online reputation refers to the perception your company projects on the web, whether through customer reviews, mentions on social media, or search results. For a business, a good online reputation is crucial for building trust and attracting new customers. Poor management of reviews or negative perceptions can quickly hinder growth.

​

2. How can SL Digit@l Agility improve my online reputation?

We actively monitor your presence on key platforms like Google My Business, Yelp, and Trustpilot in real time. We help you manage customer reviews by responding strategically, highlighting positive feedback, and creating opportunities for constructive dialogue. This helps to strengthen the trust of potential customers.

​

3. What are the risks of poor online reputation management?

Improper management can lead to a loss of customer trust, decreased sales, and a decline in brand credibility. Unaddressed negative reviews or unfavorable mentions on social media can directly impact your results and hinder your growth. Therefore, adopting a proactive approach is essential.

​

4. Is it possible to remove negative reviews online?

It is rarely possible to remove a negative review unless it violates the platform's rules. However, you can turn an unfavorable comment into an opportunity. By responding professionally and offering solutions, you show that your company takes customer satisfaction seriously, which can strengthen trust.

​

5. What tools do you use to monitor your company's reputation?

We use specific and powerful monitoring tools, such as Google Alerts, Mention, and review management solutions like ReviewTrackers. These tools allow us to follow mentions of your company on the web in real time and react quickly if needed.

​

6. How long does it take to see tangible results?

Results can vary based on the initial state of your online reputation. Generally, you can start to see notable improvements within 3 to 6 months after implementing a comprehensive strategy. We will provide regular reports to track progress.

​

7. Do you offer personalized strategies to improve your online reputation?

Yes, we develop tailored strategies adapted to the specific needs and goals of your business. This includes an audit of your current reputation, identifying key platforms for your industry, and implementing proactive customer review and mention management tactics.

​

8. How does this affect natural search engine optimization (SEO)?

Your online reputation directly impacts your SEO. Customer reviews, especially on Google My Business, influence your ranking in local search results. Active management of reviews and positive perceptions favor better visibility, thereby increasing your chances of attracting potential customers.

​

9. What are the most important platforms to monitor your reputation?

The most essential platforms include Google My Business, Facebook, Yelp, TripAdvisor (for hospitality-related sectors), and Trustpilot. These channels play a key role in how your business is perceived and also influence your local positioning.

​​

10. Can SL Digit@l Agility train my team in online reputation management?

Yes, we offer training sessions for you and your team on how to effectively manage your reputation. This includes how to respond to customer reviews, identify and address potential issues, and use monitoring tools for ongoing management of your online image.​​